Xerox and IT Management Xerox is one of the largest companies in the order of business processing products and services industry. Xerox held a virtual monopoly in the plain-paper copier market until the Federal Trade Commission intervened. In 1975 Xerox was forced to forfeit patent protection and had to plump for to competitors. Xeroxs markets percent dipped from 80% in 1976 to 13% in 1982. In order to become more(prenominal) than competitive, Xerox began to use benchmarking, Leadership through Quality and employee interlocking initiatives. These initiatives helped grow Xeroxs market tract nates to 18% in the low end copier dividing line and 35% in the mid-to-high end.
Despite the improvements in market share the financial performance of the company declined. Therefore in 1992 a major reorganization was planned, Xerox would change from a geographic organization to a market segment organization. Xerox bodied information management (CIM) unit was established in the unseasonable 1970s. In 1987, CIM was moved to the ...If you want to get a secure essay, order it on our website:
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