Six Sigma Question Paper

MGT 561 Operations counseling Exam B Student ca-ca ____________________________Date _________ Operations and Productivity ( sever every last(predicate)y promontory is worth 1 point) 1) Manufacturing and serve up organizations disaccord chiefly because manufacturing is goods-oriented and go is act-oriented. True ridiculous 2) Operations, marketing, and finance need to head for the hills in beently of each other in about organizations if they argon to be truly sound as an organization. True glowering 3) How more stock of this item should we have? is within the critical close ara of theatrical role management?True mis narrown 4) Customer interaction is frequently high for manufacturing processes, but broken in for services. True absurd 5) Productivity is the total value of outputs produced separate by the total value of every last(predicate) inputs to the transformation process. True ludicrous The operations function includes which of the quest activities. a) forec asting b) capacity planning c) scheduling d) managing inventories e) all of the preceding(prenominal) Manufacturing-related jobs ar decreasing in America for which of the following reasons. a) global competitor b) technology advances ) because manufacturing workers in California earn $25K/yr less than service workers d) a and b e) b and c Which of the following is not a typical service attribute? a) easy to store b) intangible increaseion c) guest interaction is high d) simultaneous issue and consumption e) exhausting to resell Operations Strategy in a Global surroundings (each question is worth 1 point) One reason to globalize is to realise to improve operations. TrueFalse 10) Decisions that involve what is to be do and what is to be purchased fall down the stairs the heading of offer chain management.TrueFalse The use of a SWOT compend is only applicable to manufacturing organizations? TrueFalse The product support cycle phases include introduction, growth, maturity , and dec stage business. TrueFalse Which of the following is true about business strategies? a) an organization should maintain its strategy for the vivification of the business b) all firms within an industry will adopt the very(prenominal) strategy c) well defined missions make strategy development much easier d) strategies are formulated independently of SWOT analysis e) organizational strategies depend on operations strategiesThe ability of an organization to produce services that, by utilizing the consumers five senses, have some uniqueness in their characteristics is a) large number production b) time-based competition c) eminence d) flexible response e) experience differentiation Which of the following is the best example of competing on low-cost lureership? a) a firm produces its product with less raw material waste than its competitors b) a firm offers more reliable products than its competitors c) a firms products are introduced into the market faster than its compet itors d) a firm advertises less than its competitorsWhich of these is not wiz of the characteristics of high return on investment organizations? a) high product prime(a) b) high capacity utilization c) low investment intensity d) low direct cost per unit e) global location Design of Goods and operate (each question is worth 1 point) Studies confirm that firms considered to be industry leaders typically generate 15-20 percent of their oerall sales from new products released over the last 5 years. True False 18) QFD stands for quality for development. True False Value analysis focuses on be after procession during production.True False 20) The analysis tool that helps determine what products to develop, and by what strategy, by listing products in descending order of their individual dollar contribution to the firm is a) decision tree analysis b) pareto analysis c) breakeven analysis d) product-by-value analysis e) product life cycle analysis 21) Quality function deployment a) de termines what will satisfy the customer b) translates customer desires into the target design c) is used early in the design process d) is used to determine where to deploy quality efforts e) all of the in a higher place 2) Which of the following is true concerning CAD? a) accurate information flows to other departments b) intimately product costs are determined at the design pointedness c) design options are easier to review before final commitments are made d) virtually all products have their development cycle shortened e) all of the to a higher place are true The dimensions, tolerances, materials, and finishes of a component are typically shown on a (an) a) engineering drawing b) bill of material c) description of work d) work order e) none of the above Managing Quality (each question is worth 1 point) 4) An international quality standard developed to assemble commonly accepted procedures to manage product quality is ISO 9000. True False 25) Statistical process control, o ne of the tools of total quality management, uses statistics and control charts to gauge processes. True False 26) The concept of selecting best practices to use as a standard for performance is referred to as a quality circle. True False 27) Generally speaking, the cost of quality represents the cost of doing things wrong, that is, the price of nonconformance. True False 8) Which of the following is not one of the major categories of costs associated with quality? a) ginmill costs b) appraisal costs c) internal failures d) external failures e) none of the above, they are all major categories of costs 29) A successful total quality management (TQM) program incorporates all of the following except a) continuous improvement b) employee involvement c) benchmarking d) centralized decision-making authority e) none of the above 30) The four Ms of cause-and-effect diagrams are a) material/machinery/manpower/methods b) material/methods/men/ intellectual attitude ) material/management/manp ower/motivation d) none of the above Supply Chain Management (each question is worth 1 point) 31) The neutral of the make-or-buy decision is to help identify the products and services that should be purchased externally or made internally. TrueFalse Because service firms do not acquire goods and services externally, their supply chain management issues are insignificant. TrueFalse Blanket orders are a long purchase commitment to a supplier for items that are to be delivered against short releases to ship.TrueFalse 34) One of the keys to effective supply chain management includes developing semipermanent partnerships with key suppliers. TrueFalse 35) Standardization is the process of increasing the number of variations in materials and components to help oneself in supply chains efforts to enlarge their supplier base. TrueFalse In supply chain management, ethical issues a) are particularly important because of the long opportunities for abuse b) may be guided by company rules a nd codes of rent ) become more complex with the increasing trend toward global suppliers d) may be guided by the standards of the Institute for Supply Management e) all of the above are true An approach that seeks efficiency of operations through the integration of all material acquisitions, movement, and storage activities is a) integration b) logistics management c) line balancing d) product design e) none of the above Inventory Management (each question is worth 1 point) 38) One function of inventory is take advantage of sum of money discounts TrueFalse 9) ABC analysis is based on the self-reliance that carefully controlling all items is necessary to produce important inventory savings. TrueFalse 40) In cycle counting, the frequency of item counting and stock validation usually varies from item to item depending upon the items ABC classification. TrueFalse 41) amends and taxes on inventory are part of the costs known as setup or ordering costs. TrueFalse 42) Most inventory models attempt to minify a) total inventory based costs b) the number of orders placed c) the safe stock ) the likelihood of a stockout e) the number of items ordered 43) The major take of safety stock is to a) replace failed units with good ones b) eliminate the possibility of a stockout c) eliminate the likelihood of a stockout due to erroneous inventory rival d) control the likelihood of a stockout due to the variability of demand during lead time e) protect the firm from a sudden decrease in demand 44) The following are inventory models for independent demand a) base economic order quantity (EOQ) b) production order quantity c) quantity discount model ) a and b only e) a, b, and c JIT and consort Production Systems (each question is worth 1 point) 45) In a JIT system, product inspection adds value by identifying defective items. True False 46) Because most services cannot be inventoried, there is tiny place for JIT to help service organizations achieve competitive advanta ge. True False Kanban is the Japanese word for scorecard that has come to mean signal in JIT terminology. TrueFalse Setup time reductions are not a key aspect of an effective lean production system. True False 9) If the goals of JIT partnerships are met, which of the following is a result? a) for unveiling goods, receiving activity and inspection are outsourced b) in-transit inventory falls as suppliers are located closer to facilities c) the number of suppliers increases d) in-plant inventory replaces in-transit inventory e) all of the above are consequences of meeting the JIT partnership goals 50) Which of the following is not a layout manoeuvre in a JIT environment? a) work cells for families of products b) fixed equipment c) minimizing distance d) little space for inventory e) poka-yoke devices